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Toll Free: 866-779-7655
Martini Glassware
Martini Shakers and Bar Tools
Martini Vermouth Spritzer
Champagne Flutes
Martini Art
Wine Glassware
Wine Accessories
Party Supplies
Travel Sets
Flasks
Gifts for Gentlemen
Gifts for Ladies
Christmas Gifts
Gift Certificates


Mexican Hand Painted Wine Glass
Shoe Diva Hand Painted Wine Glass
Yurana Hand Blown Lighthouse with Dolphins Wine Glass



Home > FAQ'S
 

FAQ'S

Payment Methods
We accept Visa, Master Card, Discover, American Express, Money Orders, and US Personal Checks. For Card-not-Present transactions, ordering from this site constitutes your "digital signature", and shall suffice as your signature for credit card transactions. In the event of a dispute, you agree to settle all disputes directly with the merchant.

In the event of a customer-initiated inquiry that proves invalid,Martini Warehouse.com or its assigns reserves the right to assess your account the prevailing rate for inquiries.

I dont have a credit card. How do I order?
We accept money orders and personal checks for orders. Simply add the desired items to your cart as you normally would. Check out, and enter your name and address. Print the check-out page and mail it to our office with your payment. All mail orders will be processed within 24 hours of receipt.

Order Processing
We process all orders at 2:00 PM Monday through Friday. Orders placed on Saturday and Sunday will be processed first thing the following Monday morning. Most items are in stock and will be shipped out the same day or the following morning. All orders are shipped from our Florida warehouse.

Discretion
We believe in your absolute right to privacy. We do not collect, maintain, sell, rent or distribute your personal information.

Shipping
We ship all orders via Priority Mail unless you select an alternate delivery method. Standard delivery time is 3 to 5 days. All items are shipped with tracking.
Shipping is based upon the value of your order.
If you require your order in an expedited manner, please contact us at service@martiniwarehouse.com. For an additional charge (levied by the carrier) we can ship overnight, and 2 or 3 day air.

Availability of Items
All items on our website are in stock. In the unusual case where demand exceeds supply, we can obtain the items within 3-5 days.

When an item is out of stock, you will be contacted via email. Customarily, we will hold your order until we can ship the entire order. This ensures accuracy, and you get precisely what you ordered.

Items not shown on the website
We continually add to our warehouse. We listen to our customers and their needs. If there is something that you want, but do not see it on the site, please let us know. We work with several large master importers, and can usually obtain specialty items within 3-5 days.

Returns
Martini Warehouse stands behind all of our items. Please report any damaged or missing items within 72 hours of receipt as designated by UPS delivery confirmation.. Email us at returns@martiniwarehouse.com , and our staff will usually respond within 24 hours with instructions for replacement. Returned items will be exchanged for similar items. If you fail to report damaged or missing items within 72 hours, we cannot honor your claim. Opened merchandise is not eligible for return. Please do not open or sample damaged merchandise if you intend on returning it. Upon returning merchandise to merchant, customer is awarded full credit in the amount of purchase towards the purchase of similar merchandise, or alternatively, full credit on credit card, less shipping costs. Customer has the right to change their mind regarding an order received. In this case, customer is responsible for both shipping and return postage, and will receive store credit, or credit to credit card in the amount of the transaction less shipping, handling, and insurance incurred by Merchant. If the error is our fault, we will either credit your account in full, or issue a store credit for an amount equal to the error. Returns are accepted in the original packaging and condition subject to a 40% restocking fee. All retrurns MUST be sent insured.

International Orders
We require that International Customers contact us via email or telephone to place orders. We do have customers all over the globe. We gladly ship to all countries with the exception of the Middle East, Africa, and Indonesia. Please remember that you are ultimately responsible for any customs or duties. Please also bear in mind that customs in some countries hold orders for longer periods of time.

Contacting Martini Warehouse
There are several ways to contact us. You can email general questions to inquiries@martiniwarehouse.com . You can also telephone us toll free at 866-779-7655.

Errors and Omissions
Occasionally, there may be information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies and omissions, and to change or update information at any time without prior notice. We apologize for any inconvenience that this may cause you.

Site Security
Martini Warehouse processes all transactions through a GeoTrust Secure Server.